Anyone can use this method to help someone else with a BIFF response - by asking 10 simples questions to make it even more effective. Second edition info: This Second Edition includes a new chapter on Coaching for BIFF Responses.
#Biff response examples series
Bill gave me a pathway when I thought all roads were blocked.ĭan Solin, Author of the Smartest series of books. Instead of pursuing endless, frustrating conflict and confrontation, I adopted an entirely different approach, with excellent results. I used Bill to deal with a very difficult personnel situation. Eddy is the author of several books, including It's All Your Fault at Work! and High Conflict People in Legal Disputes. He developed the "High Conflict Personality" theory and has become an international expert on managing disputes involving high-conflict personalities. See if you can do a BIFF! Not everyone can!īill Eddy is a lawyer, therapist, mediator, and the President of the High Conflict Institute. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life-plus additional tips to help you deal with high-conflict people anywhere.
It can help you get along with difficult family members, friends, neighbors and others anywhere in your life.īIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return.īIFF stands for Brief, Informative, Friendly, and Firm.A BIFF response is easy to remember, but hard to do. It can be used at work, earning you respect and success. We also live in a Culture of Blame and Disrespect.Ī BIFF Response can be applied in any communication anywhere - online, social media, in a letter or even in person. We live in an age of rapid change and instant communication. An EAR Statement can calm an angry or upset person in seconds! Then learn the EAR Statement(TM) technique in Calming Upset People with EAR for communicating in person (verbally) in high-conflict situations or with any upset person. Anyone can use this coaching method to help someone else with a BIFF communication by asking 10 simple questions to make it even more effective. This Second Edition includes a new chapter on Coaching for BIFF Responses. (If you need to use BIFF with a co-parent, BIFF for CoParent Communication is just for you! And BIFF at Work is perfect for workplace communication.) Complete with instructions in the four-step BIFF method, and numerous practical examples, readers will learn the intricacies of stopping the back-and-forth messages and ultimately contain the conflict. It takes practice! This first book in the Conflict Communication Series is for anyone dealing with high conflict written communications. A BIFF response is easy to remember, but hard to do. BIFF stands for Brief, Informative, Friendly, and Firm. It can help you get along with difficult family members, friends, neighbors, and others anywhere in your life.īIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely while being reasonable in return.
A BIFF Response(R) can be applied in any communication anywhere: in an email, a text message, on social media, or in a letter.
We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high conflict people (HCPs). About the Book The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person.īIFF IS A GAME CHANGER FOR COMMUNICATING WITH PEOPLE WITH HIGH CONFLICT PERSONALITIES
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